BTN interview: Thomas Lennartz, vice president, sales and consumer working experience, Quark Expeditions | Concentration

Having been recognised as one of the best-in-the-company by voters at the Earth Vacation Awards,

Having been recognised as one of the best-in-the-company by voters at the Earth Vacation Awards, Breaking Vacation Information below chats with Thomas Lennartz, vice president for profits and shopper experience with Quark Expeditions, to find out far more

Breaking Travel News: Congratulations – Quark Expeditions has been honoured with the title of World’s Foremost Expert Cruise Line at the World Vacation Awards. How does it sense to have taken the prestigious honour?

Thomas Lennartz: We’re honoured to have received the award for the World’s Top Professional Cruise Line due to the fact it reaffirms the visitor-targeted route we chose to follow 30 several years ago when we grew to become the first-at any time expedition company to just take purchaser travellers to the North Pole.

Our dedication to our attendees, to just take them over and above the up coming horizon in the Polar locations, to make lifestyle-transforming transformational activities that no a person else can, to carry on becoming the Chief in Polar adventure… this was our guest dedication 30 years in the past and continues to be our commitment currently.

The launch of our game-transforming ship Ultramarine is yet yet another example of our determination to our travellers.

This award signifies we are however fulfilling the desires of our polar company.

BTN: How will the trophy and title support to promote the manufacturer to a global hospitality audience?

TL: At a time when worldwide travellers have questions and fears about journey, this trophy and, particularly the title iself, the World’s Primary Expert Cruise Line, will give attendees peace of head and self confidence that polar travel is safer than ever.

Quark Expeditions, with the start of our market-major Safe and sound Covid Vacation Policy, is but once more at the forefront of safe, daily life-changing expedition journey.

BTN: What improvements can we count on to see onboard Quark Expeditions vessels as they return to provider in the wake of the Covid-19 shutdown?

TL: Quark Expeditions has unveiled the most comprehensive, traveler-focused Covid-19 coverage in the travel business.

Quark Expeditions Harmless Covid Vacation Coverage not only safeguards the traveler’s overall health in opposition to Covid-19 and secures their greenback expenditure – providing a level of safety and dollars-back guarantee unparalleled in the aggressive journey sector – it assures every single guest’s polar expertise is appreciated to the fullest, with out compromise.

Integral to our attempts to avert Covid-19, Quark Expeditions has secured the cutting-edge FRANKD fast onsite screening kit to protect our company and crew from Covid-19 when normal operations resume in Might.

The FRANKD fast onsite testing kit is a breakthrough in the overcome from Covid-19. This effective and fast screening package will let the Quark Expeditions team to:

  • Get success within just 30-60 minutes of every single Covid-19 check.
  • Recognize infected people today, even asymptomatic and pre-symptomatic carriers.
  • Ensure all visitors check adverse for Covid-19 right before boarding our ships.

The Safe Covid Journey Coverage stands for:

  • Point out-of-the-art Testing & Wellness Protocols – In addition to securing the FRANKD rapid onsite screening kit to prevent Covid-19 outbreaks on ships, Quark
    Expeditions has rigorously improved all sanitization procedures.
  • At any time Cancellation & Rebooking – This best-in-course cancellation and rebooking coverage makes it possible for vacationers to rebook correct up to the working day of departure with a funds-back again warranty and flexible rebooking solutions.
  • Absolutely free from Crowds in the Polar Locations – All-natural social distancing is portion of lifestyle in the distant, and unpopulated Polar Regions—making the Arctic and Antarctic the greatest sites to be at a time when area matters most. Company can consider convenience understanding that for the length of their expedition, they are only interacting with their fellow pre-screened travellers and Quark Expeditions personnel.
  • Practical experience will not be Compromised – Quark Expeditions has usually been fully commited to offering transformational polar adventures, and this policy assures there are no sacrifices in the guest practical experience, onboard amenities or immersive excursions.

BTN: With Covid-19 vaccines now remaining rolled out about the world, is there hope the industry can return to a thing like normal in 2021?

TL: The urge to journey has not diminished in the minimum. If anything at all, Covid-19 has compounded the need to check out remote polar destinations and find out new encounters.

This is obvious in the requests we at Quark Expeditions go on to acquire from people who desire of viewing polar bears, penguins and whales in the polar wilderness—and in the bookings from adventure-seekers who want to go kayaking in the Antarctic, heli-hiking in Greenland and Zodiac cruising in Spitsbergen.

With the implementation of Quark Expeditions Harmless Covid Travel Coverage, attendees not only have renewed hope for future travel—but renewed self-assurance primarily based on the concrete, have confidence in-deserving facts at the coronary heart of our coverage. 

In the terms of Andrew White, president of Quark Expeditions: “Quark Expeditions has generally set our tourists initial. There has hardly ever been a superior time to find out or rediscover the Polar Regions. We want our visitors to truly feel assured their income is protected, their overall health is in the most effective, most skilled arms, and that their expedition encounter will surpass their wildest expectations.”

Much more Information

Quark Expeditions, the leader in Polar adventures, has been checking out the Polar regions because 1991.

The corporation is a member of the Travelopia Group, the major assortment of journey brands exclusively centered on specialist travel in the earth.

Obtain out a lot more on the official web-site.